Terms and Conditions

Welcome to Van&Dilimz. These Website Terms & Conditions govern your use of our website and your purchase of products or services from Van&Dilimz.

By visiting our website, browsing our products, placing an order, or using any part of our website, you agree to these Terms & Conditions. Please read them carefully before using our website or completing a purchase.

1. About Van&Dilimz

Van&Dilimz offers quality hair, beauty, fashion, and lifestyle products, as well as related services. Product availability, pricing, descriptions, and services may change from time to time without notice.

For questions, please contact us at:

Van&Dilimz
Email: sales@vandilimz.com

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not harm, misuse, interfere with, or disrupt the website or its services.

You may not use our website to:

Commit fraud or attempt unauthorized transactions
Provide false, inaccurate, or misleading information
Interfere with website security or functionality
Copy, reproduce, or misuse our website content without permission
Violate any applicable law or regulation

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe a customer has violated these terms or engaged in suspicious, fraudulent, or harmful activity.

3. Product Information

We do our best to display product details, colours, textures, descriptions, prices, and availability as accurately as possible.

However, product images may appear slightly different due to lighting, screen settings, photography, device displays, or product variations. For hair products, natural texture, colour, length, density, and pattern may vary slightly because of the nature of the product.

Van&Dilimz does not guarantee that every product description, image, price, or availability status will be free of errors. If we discover an error, we reserve the right to correct it, update the information, or cancel an affected order where necessary.

4. Pricing and Availability

All prices are listed in the currency displayed on our website unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time without notice. We reserve the right to modify or discontinue products, services, or promotions at our discretion.

Placing an item in your cart does not reserve the product or guarantee the price until checkout is completed and payment is successfully processed.

5. Orders

By placing an order, you confirm that all information provided is accurate and complete, including your name, shipping address, billing details, email address, phone number, and product selections.

Order processing begins as soon as an order is submitted. Because of this, order changes may not be possible after checkout. This includes changes to products, shipping methods, delivery addresses, cancellations, or other order details.

Van&Dilimz reserves the right to refuse, cancel, or limit an order for reasons including but not limited to:

Product unavailability
Incorrect product or pricing information
Payment issues
Suspected fraud
Incomplete or inaccurate customer information
Shipping restrictions
Violation of these Terms & Conditions

If an order is cancelled after payment has been made, we will review the order and process any applicable refund, store credit, or cancellation response in accordance with our store policies.

6. Payment Terms

Payment is required in full at the time of purchase. Orders will not be processed until payment has been received and confirmed.

We accept the payment methods displayed at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Van&Dilimz reserves the right to request additional payment, identity, billing, or shipping verification before processing or shipping an order.

Credit card fraud, payment fraud, chargeback abuse, or theft of merchandise may be reported and pursued to the fullest extent permitted by law.

7. Shipping and Processing

Processing and shipping timelines are outlined in our Shipping & Returns Policy.

Most in-stock items are processed within 1–3 business days. During major sales, promotions, or high-volume periods, processing may take longer.

Some products may require approximately 7–20 business days to process before shipping. Once processing is complete, shipping usually takes approximately 2–3 business days, depending on the carrier and destination.

Shipping timelines are estimates only and are not guaranteed. Van&Dilimz is not responsible for delays caused by shipping carriers, weather, customs, holidays, incorrect addresses, or circumstances beyond our control.

8. Returns, Exchanges, and Final Sale Items

Returns, exchanges, cancellations, replacements, and store credits are handled in accordance with our Shipping & Returns Policy.

Due to the nature of hair products, beauty products, personal-use items, sale items, clearance items, special-order items, and other delicate products, all sales may be final unless otherwise approved by Van&Dilimz.

Items that have been worn, used, installed, brushed, combed, washed, coloured, cut, customized, altered, opened, or removed from their original condition may not qualify for return, exchange, replacement, or store credit.

If you experience an issue with your order, please contact us at sales@vandilimz.com within 7 calendar days of receiving your package.

9. Customer Responsibility

Customers are responsible for reviewing all product details, processing timelines, shipping information, sizing, colour, quantity, and order details before completing a purchase.

Van&Dilimz is not responsible for third-party costs related to an order, including but not limited to salon fees, hair appointment cancellation fees, styling fees, installation fees, travel expenses, or other related costs.

We recommend receiving and inspecting your order before booking or confirming any hair appointment, styling appointment, installation, or event.

10. Account Information

If our website allows account creation, you are responsible for keeping your login details secure and for all activity that occurs under your account.

You agree to provide accurate and current account information. Van&Dilimz is not responsible for issues caused by outdated, incorrect, or incomplete customer account details.

11. Marketing Communications

By providing your email address or phone number, you may receive order-related messages such as order confirmations, shipping updates, customer service messages, or payment-related communication.

Where permitted by law, Van&Dilimz may also use your email address or phone number to send marketing messages, product updates, promotions, restock alerts, or special announcements.

We do not sell your email address, phone number, or personal information to third parties.

You may unsubscribe or opt out of marketing communications at any time by following the instructions in our messages or by contacting us at sales@vandilimz.com.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, protect, and manage customer information.

By using our website, you agree to the collection and use of your information as described in our Privacy Policy.

13. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, designs, layout, and branding, belongs to Van&Dilimz or is used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, upload, publish, sell, or use our website content for commercial purposes without written permission from Van&Dilimz.

14. Third-Party Links and Services

Our website may contain links to third-party websites, apps, platforms, payment processors, shipping carriers, or other external services.

Van&Dilimz is not responsible for the content, privacy practices, policies, errors, delays, or actions of third-party websites or service providers.

Use of third-party services may be subject to their own terms and policies.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

We may update, modify, suspend, or discontinue any part of the website at any time without notice.

16. Limitation of Liability

Van&Dilimz is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, your purchase of products, delivery delays, product use, installation, styling, alteration, or inability to use a product or service.

For any claim related to a product purchase, Van&Dilimz's liability shall not exceed the amount the customer paid for the specific product.

For any claim related to a service purchased from Van&Dilimz, liability shall not exceed the amount paid for that specific service.

17. No Guarantee of Results

For hair, beauty, fashion, and related products, individual results may vary depending on use, care, styling, installation, maintenance, and handling.

Van&Dilimz does not guarantee results from third-party installation, styling, colouring, bleaching, customization, or product care performed after purchase.

18. Changes to These Terms

Van&Dilimz may update these Terms & Conditions at any time to reflect changes in our business, website, policies, products, services, or legal requirements.

Any updates will be posted on this page. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions are governed by the applicable laws of the province or territory in which Van&Dilimz operates and the applicable laws of Canada.

20. Contact Us

For questions about these Terms & Conditions, please contact us: